Frequently Asked Questions

Have it checked at the nearest battery service point. Following a technical inspection, the service determines whether the fault originates from manufacturing or from use. Batteries found to have a manufacturing defect within the warranty period are replaced with a new one.

If the fault is found to be caused by use, the battery is not covered by the warranty. Common user-related faults include:

• Cracked, broken or damaged case
• Deep discharge
• Overcharging (caused by a faulty voltage regulator)
• Sulphation (caused by long periods of storage without use)

A few simple habits are enough to extend battery life:

• Have your vehicle's charging system (alternator and voltage regulator) checked regularly.
• After frequent short trips, run the vehicle for a longer period from time to time so the battery reaches full charge.
• Do not leave consumers such as headlights, radio or air conditioning on for long periods while the engine is off.
• Keep the terminals clean and tight; check regularly for corrosion.
• If the vehicle will be idle for a long time, disconnect the terminals or apply a maintenance charge with a battery charger.

Batteries reach the end of their life depending on how often and under what conditions they are used. In normal use a battery not only supplies the high current required for cranking (several hundred amps), but also powers every electrical device in the vehicle — air conditioning, lights, indicators, instrument display, radio/CD player and more.

In addition to discharge cycles, batteries also wear during charging while the vehicle is running, which gradually brings them to the end of their service life.

To improve battery performance, carry out regular maintenance and make sure the battery is charged correctly. Having the vehicle's electrical system checked regularly is also beneficial.

When corrosion forms on the battery terminals, clean it with a mixture of baking soda and water or with a dedicated battery cleaner. After cleaning, applying a little grease or petroleum jelly to the terminals helps prevent the corrosion from returning.

Choosing the right battery depends on three figures: capacity (Ah), cranking power (CCA) and box dimensions. You will find these values in your vehicle's owner manual or on the label of your current battery.

If your vehicle has a Start-Stop system, an AGM or EFB battery must be used; a conventional flooded battery will fail quickly in these systems. You can filter the specification table on our products page by capacity and CCA to find the right model, and consult your nearest dealer if you are unsure.

In AGM (Absorbent Glass Mat) batteries the acid is fully absorbed into glass fibre separators. They provide high cycling endurance and are ideal for advanced Start-Stop systems with brake energy recuperation.

EFB (Enhanced Flooded Battery) batteries have a reinforced flooded structure. They are far more durable than conventional batteries and accept charge better, making them a suitable and economical solution for basic Start-Stop systems.

If your vehicle left the factory with an AGM battery, replacing it with EFB is not recommended; a vehicle fitted with EFB, however, can be upgraded to AGM.

When a battery fails within the warranty period, repair or replacement is generally provided free of charge. To receive service, please contact an authorised service centre.

Some retailers may charge an additional fee for installation while others offer it free of charge. Asking the dealer you purchased the battery from will give you the most accurate answer.

Exchange or return procedures may vary depending on the warranty and return terms of the product purchased. A purchase invoice or warranty certificate is usually required to complete the process.

To find your nearest authorised service centre and its contact details, please visit our dealer list page.

You can submit your application by filling in our dealership application form. Providing details such as the requested province and district, store address and annual battery sales volume speeds up the evaluation process.

Our sales team will contact you once your application has been reviewed.